1. Returns and Refunds
At ShopLink.pk, we strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Returns
a. You may be eligible for a return and refund under the following conditions:
b. Returns for reasons other than those mentioned above may be subject to our discretion.
3. Return Process
a. To initiate a return, please contact our customer support team within 3 days of receiving your order. You can reach us at email@example.com.
b. Provide the following information when requesting a return:
c. We will review your request and provide you with instructions on how to return the product.
4. Refund Process
a. Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2.
b. If your return is approved, we will initiate a refund to your original payment method. The timing of the refund may vary based on your payment provider.
c. Please note that shipping and handling fees are non-refundable, except when the return is due to a mistake on our part.
a. If you would like to exchange an item for a different size, color, or product, please contact our customer support team to initiate the exchange process.
b. We will provide you with instructions on how to return the original item, and upon receiving it, we will process the exchange.
6. Non-Returnable Items
Certain items are non-returnable, including:
7. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at: firstname.lastname@example.org
8. Changes to this Refund Policy
We may update this refund policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on the Website with the effective date. Please review this policy periodically.