1. Order Cancellation
a. You have the right to cancel an order placed on our website under the following conditions:
b. If you wish to cancel an order, please contact our customer support team as soon as possible. You can reach us by emailing us at [email@example.com].
c. Please provide the following information when requesting an order cancellation:
2. Refund for Cancelled Orders
a. If you cancel an order before it is shipped, we will initiate a refund to your original payment method. The timing of the refund may vary based on your payment provider.
b. Please note that shipping and handling fees are non-refundable for cancelled orders, except when the cancellation is due to a mistake on our part.
3. Cancellation of Pre-Orders
a. Pre-orders are subject to specific terms and conditions outlined during the pre-order process.
b. If you wish to cancel a pre-order, please refer to the pre-order cancellation terms provided at the time of purchase.
4. Changes to Cancellation Policy
We may update this cancellation policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on the Website with the effective date. Please review this policy periodically.
5. Contact Information
If you have any questions or need assistance with order cancellations, please contact us by emailing us at: firstname.lastname@example.org.