1. Returns and Refunds

At ShopLink.pk, we strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

a. You may be eligible for a return and refund under the following conditions:

• You received a damaged or defective product.
• The product is different from what you ordered.
• You received the product in the wrong size or color.

b. Returns for reasons other than those mentioned above may be subject to our discretion.

3. Return Process

a. To initiate a return, please contact our customer support team within 3 days of receiving your order. You can reach us at contact@shoplink.pk.

b. Provide the following information when requesting a return:

• Order number
• Description of the issue
• Clear photographs of the product, if it's damaged or defective

c. We will review your request and provide you with instructions on how to return the product.

4. Refund Process

a. Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2.

b. If your return is approved, we will initiate a refund to your original payment method. The timing of the refund may vary based on your payment provider.

c. Please note that shipping and handling fees are non-refundable, except when the return is due to a mistake on our part.

5. Exchange

a. If you would like to exchange an item for a different size, color, or product, please contact our customer support team to initiate the exchange process.

b. We will provide you with instructions on how to return the original item, and upon receiving it, we will process the exchange.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Items that have been used, damaged, or altered after receipt.
• Products with missing tags, labels, or original packaging.

7. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at: contact@shoplink.pk

8. Changes to this Refund Policy

We may update this refund policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on the Website with the effective date. Please review this policy periodically.